Rock lake Policies

Cancellation & Damage Policy

  • A 72 Hour (3 Day)notice to front desk prior to check-in, is required for a full deposit refund. Contact our office at (239) 332-4080 
  • All reservations must be paid in full at check-in.
  • Guests will be responsible for any damages to their rooms. Damages will include loss of use charges if applicable. 
  • Smoking is not permitted in any rooms and is subject to a $200 fine.
  • Smoking is not permitted in any rooms and is subject to a $200 fine.
  • Lost Room Key - Locksmith Fee to re-key locks is $75 plus tax

Payments & Deposits

  •  All debit cards or cash transactions require a $200 refundable incidental deposit. Funds are released at checkout upon room check completion. 
  •  One to three-day deposit is required to hold a reservation depending on length of stay.
  • All reservations must be paid in full at check-in.
  • We accept Visa, MasterCard, Discover, and Cash. No checks.


Check-In/Out Policy

  • Check-out is at 11am. Check-In is available after 4pm and our office closes at 8pm. 
  • If you need to arrange a late check-in contact our office at  (239) 332-4080  

Smoking Policy

  • All rooms are Non-Smoking rooms. There is a $200 fine for smoking in our rooms. Smoking is permitted on the grounds, but not in the rooms. Please be considerate of other guests.

Children & Additional Guests

  • Children 12 and under stay free. Children must be accompanied by an adult at all times.
  • Over two people (13 years or older) in a room, will be an additional $10/night + tax for each additional guest.
  • Roll-away beds avaialable for $10 a night + tax.

Pet Policy

  • We love our pets, but due to Insurance Restrictions, we cannot allow the following breeds: Pit Bull, American Bulldog, Doberman Pinscher, and Chow.
  • All pets, including service animals, require a $200 refundable incidental pet deposit. Funds are released at checkout after room check completion.
  • Pet fee is $10/night + tax for each pet. Service animals with picture I.D. are free of charge.
  • You are responsible to clean up after your pets.

Rock Lake Resort Policies

  • All debit cards or cash transactions require a $200 refundable incidental deposit. Funds are released at checkout upon room check completion.
  • All reservations must be paid in full at check-in.
  • We accept Visa, MasterCard, Discover, and Cash. No checks.
  • Check-in Time is 4pm / Check-out is 11am
  • Children 12 and under stay for free. Children must be accompanied by an adult at all times.
  • We love pets, but due to Insurance Restrictions, we cannot allow the following breeds: pit bull, american bulldog, doberman pinscher, and chow.
  • All pets, including service animals, are $10 a day + tax and require a $200 refundable incidental pet deposit. Funds are released at checkout upon room check completion.
  • All of our rooms are No Smoking. Smoking is permitted in designated areas. Please be considerate of other guests.
  • Cancellations: A 72 hour notice before your stay is required for a full refund of deposit.
  • Additional guests to your reservation are $10 a night + tax.
  • Roll-away beds available for $10 a night + tax.
  • Guests will be held responsible for any damages to our rooms or grounds. Damages will include loss of use charges if applicable.